Estes Services Privacy Policy

Last updated: October 28, 2026

Estes Services ("we," "us," or "our") respects your privacy. This policy explains what information we collect when you visit www.estesair.com, contact us, or sign up for text messages, and how we use and protect it. By using our website, you agree to the practices described in this policy.

Information We Collect

Information you provide. When you fill out a form on our website, request service, call or email us, or sign up for text messages, we collect the information you give us. This may include your name, phone number, email address, service address, and details about your service request.

Information collected automatically. When you visit our website, we may automatically collect technical information such as your IP address, browser type, operating system, the pages you visit, and how you arrived at our site.

How We Use Your Information

We use the information we collect to:

• Respond to your requests and schedule service
• Provide customer support
• Send appointment reminders, service updates, and, with your consent, special offers
• Maintain, evaluate, and improve our website and services
• Comply with legal obligations

Cookies and Analytics

Our website uses cookies, which are small data files stored on your device, to help the site work properly, remember your preferences, and understand how visitors use our site. We may also use third-party analytics tools that collect information about your visit through cookies. You can set your browser to refuse cookies, though some parts of the site may not work as intended.

Sharing Your Information

We do not sell your personal information.

SMS opt-in data and consent are not shared with third parties or affiliates.

We may share information with service providers who help us run our business, such as website hosting, payment processing, and customer communication providers. These providers may use your information only to perform services on our behalf.

We may also disclose information when required by law, or when we believe in good faith that disclosure is necessary to:

• Comply with legal process or cooperate with law enforcement investigations
• Protect the rights, property, or safety of Estes Services, our customers, or others
• Identify persons who may be violating the law or misusing our website

Security

We use reasonable administrative, technical, and physical safeguards to protect your information. Sensitive information, such as payment details, is encrypted during transmission. You can confirm a secure connection by looking for "https" and the lock icon in your browser's address bar. Only employees who need your information to do their jobs, such as billing or customer service staff, have access to it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Data Retention

We keep your information only as long as needed to provide our services, maintain business records, and meet legal requirements.

Your Choices

You may contact us to request access to, correction of, or deletion of your personal information, subject to any legal obligations we have to keep certain records. You can opt out of marketing emails at any time by following the unsubscribe instructions in the email or by contacting us. To stop text messages, reply STOP.

Children's Privacy

Our website is not directed at children under 13, and we do not knowingly collect personal information from children under 13.

Links to Other Websites

Our website may contain links to other sites. We are not responsible for the content or privacy practices of those sites, and we encourage you to read their privacy policies.

Surveys and Contests

From time to time, we may offer optional surveys or contests. Participation is voluntary. Information requested may include contact information, such as name and address, and demographic information, such as zip code or age. Contact information will be used to notify winners and award prizes, and survey responses will be used to improve our website and services.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

Contact Us

If you have questions about this policy or believe we are not following it, please contact us:

• Phone: 404-366-9620
• Email: dl@estesair.com
• Mail: Attn: Privacy Officer, Estes Services, 3981 Tradeport Blvd, Atlanta, GA 30354

Estes Services | 3981 Tradeport Blvd, Atlanta, GA US 30354-3730

Consent to Receive Messages

When you provide your mobile number to Estes Services, whether through a form on our website, by phone, or in person, and ask to receive text messages, you consent to receive recurring automated text messages from Estes Services. These may include appointment reminders, service updates, and marketing messages such as special offers. Consent to receive marketing messages is not a condition of purchase.

Message Frequency and Rates

Message frequency varies. Message and data rates may apply. For questions about your text or data plan, contact your wireless provider.

Opting Out

You can cancel at any time by replying STOP. You will receive one message confirming that you have been unsubscribed, and no further messages will be sent. To start receiving messages again, sign up the same way you did originally.

Help

Reply HELP for assistance, or email us at dl@estesair.com or call 404-366-9620.

Carriers

Carriers are not liable for delayed or undelivered messages.

Changing Your Number

If you change or give up your mobile number, please reply STOP from that number or let us know at dl@estesair.com so we can stop sending messages to it.

Privacy

SMS opt-in data and consent are not shared with third parties or affiliates. For more information about how we handle your data, please see our Privacy Policy at https://www.estesair.com/privacy-policy.

Changes to These Terms

We may change or end our messaging program, or update these terms, at any time. Changes take effect when posted on this page.