Testimonials

Customer Testimonials & Reviews

If you aren't fully convinced of our reputation and what we offer the citizens of Atlanta, Georgia, just check out the testimonials from some of our satisfied customers. You will find that we offer answers and suggestions for what will benefit you best plus provide options for what fits your budget.

My experience with Estes was fantastic. From the young salesperson Trey to the two young techs who installed my new furnace, Jason and Reuben. They were polite, professional, helpful, and did the job very well. They were attentive and I felt very...

My experience with Estes was fantastic. From the young salesperson Trey to the two young techs who installed my new furnace, Jason and Reuben. They were polite, professional, helpful, and did the job very well. They were attentive and I felt very comfortable with them. I joked about them looking so young and one of them said "Well we are the new wave I guess." Estes, you are doing a great job training these young people and I will continue to use your services for another 20 years. Your women in the office are also enthusiastic and helpful. Good job 360!

Elaine Hoffman

5-STAR Google Review

"I was melting during a heatwave and the air conditioner died. Estes got out here quickly and scheduled a replacement of the unit. Marcus and Zach, techs, were extremely professional and knowledgeable. They dealt with the oppressive heat while...

"I was melting during a heatwave and the air conditioner died. Estes got out here quickly and scheduled a replacement of the unit. Marcus and Zach, techs, were extremely professional and knowledgeable. They dealt with the oppressive heat while installing the new unit (I kept supplying them with bottled water). I was very thankful for their dedication and quick response. I will recommend to others.Update for July 2017 and plumbing issues. The tech, Preston Campbell arrived to address concerns noted in a home inspection report. He was very thorough and knowledgeable in analyzing the issues. He made several suggestions/recommended options for correcting the items. I would highly recommend him and Estes to others."

Judy Belluso

5-STAR Google Review

"Great company, great employees, and great service! I was quite pleased on them arriving on time and completing the work in a timely manner. I also received to follow up calls to see if everything was working fine a few days after completion....

"Great company, great employees, and great service! I was quite pleased on them arriving on time and completing the work in a timely manner. I also received to follow up calls to see if everything was working fine a few days after completion. Just overjoyed on a company that takes pride in great customer service and client experience. You have earned a customer for life."

Cynthia Williams

5-STAR Google Review

"James (Paul) Taylor provided excellent customer service and the overall Estes experience has been super. I only wish I had found you years before. Thanks Dale for sending me to this super company. I highly recommend this company!"

Kathy Eaton

5-STAR Google Review

"Patrick and Guy from the Building Performance Department were the ultimate professionals. It was storming the entire day but they explored every possibility to complete my job so I wouldn't have to reschedule. They were extremely respectful of...

"Patrick and Guy from the Building Performance Department were the ultimate professionals. It was storming the entire day but they explored every possibility to complete my job so I wouldn't have to reschedule. They were extremely respectful of my home ensuring the work site was tidy and not a speck of insulation was left on the carpet. Great job team!"

Shermekka Taylor

5-STAR Google Review

"Estes really stepped up for us. We knew our furnace and blower were near their end, but thought we could get a few more months out of them. We were wrong. Estes responded to our call quickly, confirmed that it was time for a new blower or...

"Estes really stepped up for us. We knew our furnace and blower were near their end, but thought we could get a few more months out of them. We were wrong. Estes responded to our call quickly, confirmed that it was time for a new blower or furnace, and when we chose furnace they worked hard to get it selected and installed quickly.

Mike G and Luke came early on a Saturday morning - on time - and worked competently and quickly to remove the old furnace and install the new one. They corrected some issues that prevented our earlier furnace from performing as well as it could, got the job done before lunch time, and cleaned up thoroughly. They were pleasant, professional, and polite - just like Every Estes employee who has visited our home over the last ten years or more.

Estes has always taken good care of us and our HVAC system. The whole job - from furnace breaking down to new furnace installed and our AC working again took less than a week - in the hottest time of summer when they were very, very busy. We recommend Estes highly."

William Mecke

5-STAR Google Review

An Estes HVAC Tech Builder's day-to-day goal is to be on time and pay attention to everything. Stay alert, and don't be scared to ask questions whenever in class. Out in the field with your trainer, be his shadow, pay attention to everything he...

An Estes HVAC Tech Builder's day-to-day goal is to be on time and pay attention to everything. Stay alert, and don't be scared to ask questions whenever in class. Out in the field with your trainer, be his shadow, pay attention to everything he does, how he does it, and how he speaks with the customer. Never forget to know what you are working on and what kind of components the system has.

Laphoma Coore

Tech Builder Class #15

I chose Estes HVAC Tech Builder because I loved the idea of getting paid for training. I personally didn't want to pay a ton of money for college to not have a guaranteed job.

Jacob Dendy

Tech Builder Class #14

Estes HVAC Tech Builder allowed me to support my family while building my foundation for a great career. The classroom, lab, and field mix allowed me to learn in multiple styles, which helped with retention and application. Estes Services knows...

Estes HVAC Tech Builder allowed me to support my family while building my foundation for a great career. The classroom, lab, and field mix allowed me to learn in multiple styles, which helped with retention and application. Estes Services knows the true value comes in building the proper base and continuing to support well after the program ends!

Lee Steward

Tech Builder Class #8

"I have been a client of Estes Services for several years now and because of the quality of the products they offer and the professionalism and mannerism of their technicians such as Geovani and Tobias, I will...

"I have been a client of Estes Services for several years now and because of the quality of the products they offer and the professionalism and mannerism of their technicians such as Geovani and Tobias, I will continue to use Estes for my future heating, and air and plumbing needs. I would highly recommend Estes to my family and friends."

Carol Clemmons 

5-STAR Google Review

"I have been using Estes for approximately 10 years and have always found them to be very professional. I have used their HVAC, plumbing, and electrical services over the years. Would not think of having anyone else...

"I have been using Estes for approximately 10 years and have always found them to be very professional. I have used their HVAC, plumbing, and electrical services over the years. Would not think of having anyone else in my house for these repairs."

George Welborn

5-STAR Google Review

"We had a severe water pressure problem at our house and did not know the cause. John at Estes was professional, methodical, and thorough in figuring out that our valve needed to be replaced, and that we didn't have a...

"We had a severe water pressure problem at our house and did not know the cause. John at Estes was professional, methodical, and thorough in figuring out that our valve needed to be replaced, and that we didn't have a leak inside or outside the home. We feel like the cost was fair and the repair completely fixed our water pressure issue."

M Taylor

5-STAR Google Review

Hot Water heater not working. Showed up within 30 minutes of the call. Very professional and thorough. Explained the problem in "people" terms and corrected the issue immediately. Very polite. Extremely professional. Felt more like family than a...

Hot Water heater not working. Showed up within 30 minutes of the call. Very professional and thorough. Explained the problem in "people" terms and corrected the issue immediately. Very polite. Extremely professional. Felt more like family than a service provider. Loved the feeling of being family. They cared about us and our need for hot water.

Annette Wells

5-STAR Google Review. Plumbing

A great Company. We have been with this Company since the '90s. Jacob and Gerald were our Tech today, we had our yearly heating and air maintenance. Very knowledgeable people and with this company, you don't see a lot of different people,...

A great Company. We have been with this Company since the '90s. Jacob and Gerald were our Tech today, we had our yearly heating and air maintenance. Very knowledgeable people and with this company, you don't see a lot of different people, meaning, Estes keeps their people and they are happy with their company.

Vicky B.

5-STAR Google Review

Justin replaced a tankless water heater for me today. He was quite professional, on time, and kept me informed about what he was doing. He was extremely courteous and made sure I understood everything. Upon completion he left the house just as he...

Justin replaced a tankless water heater for me today. He was quite professional, on time, and kept me informed about what he was doing. He was extremely courteous and made sure I understood everything. Upon completion he left the house just as he found it, clean and neat. I would not hesitate to refer him or his company for any plumbing needs.

Sam H.

5-STAR Google Review. Plumbing

Estes saved the day for me and my family after weeks of getting no resolution with our home warranty provider. We decided to replace our entire HVAC system and were pleased with Collin, Brad, and Brandon. I believe that I truly had their A-team....

Estes saved the day for me and my family after weeks of getting no resolution with our home warranty provider. We decided to replace our entire HVAC system and were pleased with Collin, Brad, and Brandon. I believe that I truly had their A-team. The system design and optimization were exactly what we needed for maximum efficiency and effectiveness. Though not inexpensive, I highly recommend Estes especially if you engage with Collin for the estimate and Brandon and Brad as the installers.

Maurice Anderson

5-STAR Google Review

We used Estes for our new HVAC system and twice a year maintenance. Paul was the technician who came out to service our furnace ahead of the winter season. He was very thorough and professional. Would highly recommend Estes.

Justin Howell

5-STAR Google Review

I had to replace my HVAC unit due to age and maintenance issues. The purchase of the new HVAC unit was simple and easy. Scheduled the installation date and the team from Estes arrived first thing in the morning. Carlos, Brandyn, Jared, and Byron...

I had to replace my HVAC unit due to age and maintenance issues. The purchase of the new HVAC unit was simple and easy. Scheduled the installation date and the team from Estes arrived first thing in the morning. Carlos, Brandyn, Jared, and Byron did great work in installing the new HVAC unit and were done around lunch. They explained what they did and all the new equipment was installed. They also cleaned up everything after it was completed. I would recommend these guys from Estes if you need work done on your AC unit or need a new one installed.

Pedro Montalvo

5-STAR Google Review

Estes Heating and Air Conditioning did a fall system maintenance check. The technician arrived on time and performed the work quickly and efficiently. He replaced the filter at no additional charge. He answered all our questions and was careful...

Estes Heating and Air Conditioning did a fall system maintenance check. The technician arrived on time and performed the work quickly and efficiently. He replaced the filter at no additional charge. He answered all our questions and was careful to keep the floors clean by wearing plastic booties.

Michael Dolder

5-STAR Google Review

Estes Services was the chosen vendor for my home project. Marcus and Bryan's service technicians were professional, efficient, and prepared. They installed an air conditioning unit. I was very impressed by their service and caliber of work.

Estes Services was the chosen vendor for my home project. Marcus and Bryan's service technicians were professional, efficient, and prepared. They installed an air conditioning unit. I was very impressed by their service and caliber of work.

Susan Madison

5-STAR Google Review

Very professional staff. Hunter provided excellent service and recommendations.

Tina Lankford

5-STAR Google Review.  HVAC system repair

We had biyearly service this month. Paul Harrison did a complete review of system. He was excellent. Took pictures, discussed problems and recommended a new system to replace our 20+ a/c and furnace. Bad news for us, but thankful that he did a...

We had biyearly service this month. Paul Harrison did a complete review of system. He was excellent. Took pictures, discussed problems and recommended a new system to replace our 20+ a/c and furnace. Bad news for us, but thankful that he did a thorough inspection and found we had significant issues. Thank you Paul and Estes

MaryLou Heitner

5-STAR Google Review.  Service: A/C system maintenance

My service technician was Jonah McClure. Jonah was very professional and had a keen knowledge of my system. He also recommended other services for me to consider. I highly recommend Jonah and Estes Services for your HVAC needs.

Rev. Evaleen L. Talton Sargent

5-STAR Google Review.  Service: A/C system maintenance

Pretty much the only company that was responsive to provide both a water heater and an HVAC replacement for my condo. All the same day too! Leverne did a great job scheduling everything. Taylor and Paul were able to make quick work of the water...

Pretty much the only company that was responsive to provide both a water heater and an HVAC replacement for my condo. All the same day too! Leverne did a great job scheduling everything. Taylor and Paul were able to make quick work of the water heater. Then Brad and Brandon knocked out the indoor and outdoor unit while answering all my questions. Everyone was professional, friendly, and knowledgeable. Excellent service and communication all around.

Allison Ehle

5-STAR Google Review.  Service: Install AC, Water heater installation, Thermostat installation, Installation

Very experienced and professional servicemen. The faucet leak source was detected and fixed very efficiently. Very pleased with their service.

Amrita Ahluwalia

5-STAR Google Review.  Service: Plumbing pipe repair, Plumbing leak detection

Fray, Ruben, Carlos, and Bryan installed a Carrier Infinity (AC and Heating ) system, replacing a 15yo system. The team was on time, and professional, and had the whole system installed by 3:30. I would recommend them to anyone with any HVAC...

Fray, Ruben, Carlos, and Bryan installed a Carrier Infinity (AC and Heating ) system, replacing a 15yo system. The team was on time, and professional, and had the whole system installed by 3:30. I would recommend them to anyone with any HVAC needs. Thanks to all of them for a great job.

Robert Cotterman

5-STAR Google Review.  Service: HVAC duct & vent installation, Install AC, Heating system installation

Coston Barber is professional, observant and goes the extra mile. He pointed out things no one has ever noticed before. Top-notch HVAC professional.

Audrey G

5-STAR Google Review.  Service: HVAC system maintenance

Great service, hot water restored. Explained everything in easy to understand terms and were very professional.

Lauren Gordon

5-STAR Google Review.  Service: Water heater installation

Excellent service this morning by Hunter Basko. Received call with ETA, and he arrived promptly. Did fall system check. Service completed in a timely manner.

Ginna Evans

5-STAR Google Review.  Service: Heating system maintenance

Excellent & professional service from Jered Trevor and his assistant. Answered all my questions, took the time to show me how to operate new thermostat as well as reviewing the new heating system with me.

E Sturgis

5-STAR Google Review.  Service: Heating system maintenance

The Technician recognized the problem in less than one minute. Within 10 mins, we were back in business with heat. Excellent job!

Debra Eastern

5-STAR Google Review.  Service: Thermostat repair, HVAC system maintenance

HVAC service received in October 2022 was excellent. The technician maintained high professionalism throughout the repair period, which was lengthy due to the HVAC issue. All issues were addressed, and we now have a temperature setting that meets...

HVAC service received in October 2022 was excellent. The technician maintained high professionalism throughout the repair period, which was lengthy due to the HVAC issue. All issues were addressed, and we now have a temperature setting that meets our needs.

J. Howard-Matthews

5-STAR Google Review.  Service:  Heating system repair

Tristan was professional and kept me updated on diagnostics and repair status. He went above and beyond to procure the part he needed for the timely repairs to be done. We appreciated his help very much!

Milena Nelson

5-STAR Google Review.  Service:  Thermostat installation, Heating system repair

We had our annual furnace inspection today and I was very pleased at how easy and smoothly everything went. William Coulter was our technician and he was prompt, very professional and took the time to explain everything to me and answer all my...

We had our annual furnace inspection today and I was very pleased at how easy and smoothly everything went. William Coulter was our technician and he was prompt, very professional and took the time to explain everything to me and answer all my questions. I'll definitely be requesting him again for our spring inspection! Thanks!

E. Rosidor

5-STAR Google Review. Service: Heating system maintenance

Jonah McClure arrived on time and was professional and thorough. Maintenance was completed in a timely manner, and he answered all of my questions about an additional service I was considering. Wonderful experience all-around.

Melissa Dunn

5-STAR Google Review. Service: Heating system maintenance

We had biyearly service this month. Paul Harrison did a complete review of system. He was excellent. Took pictures, discussed problem and recommended a new system to replace our 20+ a/c and furnace. Bad news for us, but thankful that he did a...

We had biyearly service this month. Paul Harrison did a complete review of system. He was excellent. Took pictures, discussed problem and recommended a new system to replace our 20+ a/c and furnace. Bad news for us, but thankful that he did a thorough inspection and found we had significant issues. Thank you Paul and Estes

MaryLou Heitner

5-STAR Google Review. Service: A/C system maintenance

Estes Service's has been in our home over the years for different services and they have always performed a professional and quality job every time. I am very pleased with our Service Tech that came today to do a maintenance check on our furnace....

Estes Service's has been in our home over the years for different services and they have always performed a professional and quality job every time. I am very pleased with our Service Tech that came today to do a maintenance check on our furnace. His name is Thomas Pepe and he was so friendly and considerate with a very professional personality. I hope that when I need Estes services again, that I have Thomas Pepe as our Tech. He went beyond to make sure I was comfortable with everything he did today and asked if I had any questions or concerns. It's not often you get someone for a service call that takes pride in the job…

Denise Frank

5-STAR Google Review. Service: Heating system maintenance

Water supply line sprung a leak in an interior wall. They were able to come out with 4 hours and repair the pipe. Justin was very friendly and professional.

Harry Bosma

5-STAR Google Review. Service: Plumbing leak detection

Amazing company. Best plumbers in Atlanta!! HVAC techs are great. Everyone is always on time and doe's amazing work!! Definitely recommend

Jon Campbell

5-STAR Google Review. Service: Install thermostat, A/C system maintenance, Plumbing pipe repair, Water heater repair, Toilet repair

We have been using Estes for a few years now. They've replaced both HVAC systems; repaired multiple leaks and replaced PRV as well as to continue servicing our systems. This time was no different when Preston Campbell completed a repair on a...

We have been using Estes for a few years now. They've replaced both HVAC systems; repaired multiple leaks and replaced PRV as well as to continue servicing our systems. This time was no different when Preston Campbell completed a repair on a pipe behind our refrigerator. He was extremely informative. Unfortunately, we do have extensive drywall damage and he has recommended the next steps. Preston was patient and extremely professional in answering all of my questions.
Thank you Estes for continuing to provide excellent service through your polished team of professionals.

Tsega Arefayne

5-STAR Google Review. Service: Plumbing pipe repair

The technicians were very professional, experienced, and thorough. They provided information about the state of my furnace that was useful.

John Royall

5-STAR Google Review. Service: Water heater installation, Heating system installation

Hunter was prompt. He checked the thermostat and the furnace. He recommended some return changes but nothing major. Hunter answered all questions and completed his job in a timely manner.

Edith W

5-STAR Google Review. Service: HVAC system maintenance

Elliott and his partner were very professional, very prompt, and very quick to complete the project. I am glad I chose Estes. Thank You

Edith W

5-STAR Google Review. Service: Toilet repair

We had Preston come to repair a water leak that ended up needing a new water heater. Preston was friendly, professional, knowledgeable, and efficient. We are well pleased with the work performed. Thomas inspected our HVAC unit and is keeping...

We had Preston come to repair a water leak that ended up needing a new water heater. Preston was friendly, professional, knowledgeable, and efficient. We are well pleased with the work performed. Thomas inspected our HVAC unit and is keeping an eye on a couple of things that may need repair or replacement in the future. We have been pleased with the quality of work from Estes.

Andy Bruner

5-STAR Google Review. Service: Water heater repair, HVAC system maintenance

Donald B. and Jordan M. were the technicians assigned to replace my leaking coil. They were on time, had all the necessary parts and tools, and were very efficient in there work. In addition they were very personable and friendly. Eric J (I...

Donald B. and Jordan M. were the technicians assigned to replace my leaking coil. They were on time, had all the necessary parts and tools, and were very efficient in there work. In addition they were very personable and friendly. Eric J (I beleive his name is) was the manager that set up my appointment and he was also very freindly and quite understanding even though I was obviously quite upset. He did all the right things to insure my satisfaction even to explaining why this leak happened in a way that I could understand. The first technician to come to troubleshoot the problem was Jonny. He has had to come to my home on several occasions and is always efficient and friendly. This time he had to work me into his already overbooked schedule and did so with his usual professional manner. The call center lady is named Ariel and I have had the pleasure to speak with her more than Once. She has been professional and always finds the information that I need even when it is above her usual duty description. All of Estes employees have always been friendly, courteous and extremely helpful.
Thank you all for your service.

Steve Roberts

5-STAR Google Review. Service: Heating system maintenance

Tech builder has changed my life for the better. I received some of the best training as well as I'm a fully certified technician. Getting to train with multiple people really helped me find my own way of doing things as well as becoming my own...

Tech builder has changed my life for the better. I received some of the best training as well as I'm a fully certified technician. Getting to train with multiple people really helped me find my own way of doing things as well as becoming my own person in the industry.

Josh Jenkins

Tech Builder Class #18

The Tech Builder program was and continues to be, a game-changer for me. I came across the program while looking for a way to break into the industry, assuming I'd have to take online, evening, and weekend classes through a trade school while I...

The Tech Builder program was and continues to be, a game-changer for me. I came across the program while looking for a way to break into the industry, assuming I'd have to take online, evening, and weekend classes through a trade school while I worked a day job. Tech Builder allowed me to focus all of my attention and energy into training and learning HVAC, and I couldn't be happier with the results. Tech Builder is a real challenge, but with hard work and a willingness to embrace the discomfort that comes with learning brand-new skills and knowledge, it is a great pathway to a fulfilling career.

Adam Kemp

Tech Builder Class #19

Estes HVAC Tech Builder has been the best training/learning program I have ever been about of. It has allowed me to support my family and has opened many doors to further my career in the industry.

Trevor Smith

Tech Builder Class #19