The company was founded in 1949 by N.B. (Nap) Estes shortly after he served his time in the Army. While in the service he was moved from place to place and attended several colleges and trade schools along the way. That’s when he developed an interest in mechanical things including the new and unique idea of central heating and air for individual homes. Nap had a loving wife and two very small children when he started the business installing floor furnaces on the south side of metro Atlanta. In fact his only son, Tommy was born in January of 1949 and has literally grown up in the business, often helping his dad install ductwork and systems long before he could even drive. Mr. Estes worked long and hard during those early years, firmly establishing the reputation the company has today of being a company that stands behind their word as well as their work and for providing a good working environment for its employees. Nap would do whatever it took to satisfy the customer because he knew that without the customer he would have no business! That strong emphasis on customer service was created as a core company value very early. As a result the business has grown in volume every year for the past 68 plus years!
The original location of the business was in the founder’s house located in what used to be known as Mountain View, a small community within a couple of miles from the former Atlanta-Hartsfield Airport. During the 50’s the business concentrated on replacing floor furnaces as well as installing central heating systems in both new and existing houses. It was mainly an ‘installation’ company and originally only serviced systems installed by Estes. Because of the good reputation the company already had, most of the jobs Estes did were based solely on a promise and a handshake. Many builders in the metro area depended on Estes for their installations. By this time the company had moved into an addition at the rear of the Estes home in Mountain View and had about 10 employees. In the late 50’s and into the 60’s the concept of adding central air conditioning to residential homes became the industry craze and Mr. Estes had the foresight to move away for the residential new construction side of the business and concentrate on residential replacements and add-on air conditioning. Also during this time the multi-family housing boom in Atlanta began and the company installed central heat and air in hundreds of apartments and commercial buildings. Estes Heating and Air has always been on the cutting edge of technology and this was demonstrated early on by Mr. Estes’ ability to recognize new markets and new opportunities. By the mid 60’s the company had developed into one of the leading heating and air companies in Atlanta with over 40 employees. During this time Mr. Estes’ son, Tommy was continuing to learn the business while in school, often going to school during the week and installing add-on air conditioning systems for his dad on the weekends. In 1971, Tommy graduated from West Georgia College with a degree in Marketing and went to work for the company full time.
As all the systems that Estes and others installed in the 50’s and 60’s started to age, the decision was made that the main thrust of the company should shift to the service and replacement of both residential and commercial systems with a renewed focus on customer service. The company experienced tremendous growth during the 70’s and 80’s – doubling in volume and greatly increasing the base of loyal customers. Once again the company was able to ‘change with the times’ and a new concept was born – the maintenance agreement! Since then thousands of homeowners in metro Atlanta have enjoyed the benefits of the peace of mind that an Estes service agreement provides. The company has always offered the finest HVAC and air quality products available. The product offering today is better and move extensive than ever before.
The heating and air industry has been faced with many changes and challenges over the past 10 years. Estes has always met these challenges and changes head on! The company offers many services that were not available a few years ago that help provide comfort and efficiency for your home. A major nationwide consolidation movement recently affected many companies in Atlanta. Some of the familiar heating and air companies in metro Atlanta decided to sell to these large corporate consolidators and as a result a few of them either no longer exist today or are not as strong as they once were. They are now under completely different leadership than they once were. The original owners and many key employees – the people who built the business – are gone! Although many attempts were made during this time, Estes refused to sell and made the decision to remain an independent contractor in order to continue to provide the level of service and professionalism they have for over 68 years as a FAMILY OWNED AND OPERATED company! Although some companies have gone out of business, many new ones have sprung up in recent years. Will they stand the test of time the way Estes has been able to do for three generations?
Today the company has doubled in size again since the 60’s and has been featured in many nationally recognized trade publications. Estes has received many awards, including the coveted “Residential Excellence Award” given to the top contractor in America by the Air Conditioning Contractors of America (ACCA) and the “Best Contractor to Work For in the Southeast Award” given by the Air Conditioning and Refrigeration News magazine (THE NEWS). Check out these and others in the AWARDS section. Tommy Estes is currently the President of the company and has been since his Dad stepped down in 1986. One thing that set’s Estes apart has always been the quality it’s people and the structure of the organization. Tommy’s son, Brian has worked his way up through the ranks and is poised to take over the overall leadership of Estes. He, along with General Manager, John Waldorf handle most of the day to day operations and direction of our highly qualified staff of over 150 people, many of whom have been with the company for many years. Today Tommy, Brian or John can always personally be reached by phone, mail or email and are prompt to handle any issue that may come up.
Mr. Estes died in 1999 just before the company’s 50th year anniversary celebration but he left behind a legacy and heritage that very few men are able to do. He started Estes Heating and Air as a small business out of his house and later moved it into an old remodeled building that served the company well for almost 50 years. He never got to see the modern 27,000 square foot building that houses the company today but he would be proud to know that the core values that the business was founded on still lives today!
When you deal with Estes Services, you deal with a family business that promotes a tradition of integrity and quality service. We have offered our services to Atlanta residents and those in the surrounding areas since 1949. Our number one goal is to ensure customer satisfaction at the end of the day!