Atlanta, GA — Estes Services has been named a recipient of the 2025 Carrier President's Award, marking fourteen consecutive years of recognition from Carrier. This prestigious distinction is awarded annually to a select group of Carrier Factory Authorized Dealers who demonstrate exceptional performance in leadership, customer satisfaction, and operational excellence within the HVAC industry.
This achievement places Estes Services among an elite group of contractors nationwide who consistently deliver high-quality service while raising standards across business performance and customer care.
Leadership, Teamwork, and a Customer-First Mission
"Earning the President's Award fourteen years in a row is a powerful reflection of the dedication our team brings to every home and business we serve," said John Waldorf, Vice President of Estes Services. "We are proud to represent the values Carrier recognizes—innovation, integrity, and a true commitment to the customer."
Brian Estes, President of Estes Services, added: "This recognition reinforces our mission to deliver top-tier service, simplify home comfort, and create positive, lasting experiences for the families and businesses who trust us. Our team treats every customer like family, and that mindset guides everything we do."
What the Carrier President's Award Represents
The Carrier President's Award is one of the highest honors presented by Carrier Global Corporation. Award recipients are evaluated using rigorous performance benchmarks, including:
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Customer Satisfaction Score (CSAT) results
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Net Promoter Score (NPS) performance
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Operational excellence and year-over-year growth
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Overall customer experience
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Commitment to continuous improvement
Evaluation is driven by real-time customer feedback, service quality, and the ability to deliver a seamless, consistent customer journey across every product and service offered.
A Culture Built on Performance and Accountability
Fourteen consecutive awards are not achieved by chance. They are the result of a company culture focused on clear communication, accountability, and solving customer pain points with long-term solutions—not shortcuts.
From the first phone call to post-service follow-up, Estes Services prioritizes transparency, professionalism, and respect for every home. This approach continues to earn trust and loyalty from customers across Metro Atlanta.
Comprehensive Home Services Across Metro Atlanta
Since 1949, Estes Services has provided complete home services for families and businesses throughout Metro Atlanta, including:
Heating and air conditioning systems
Plumbing services, including water heater solutions
Electrical services for residential and commercial properties
Each service experience is designed around clarity, efficiency, and care—starting with upfront explanations of service fees and extending through thorough follow-up and support.
Customer Satisfaction Backed by Data
Estes Services continuously measures performance through customer satisfaction scores, CSAT surveys, and NPS tracking. This data-driven approach allows the company to identify opportunities, improve processes, and strengthen long-term customer relationships.
Customers consistently highlight:
Knowledgeable, professional technicians
Clear explanations and honest recommendations
Respect for their home and time
Smooth scheduling and responsive customer support
These insights help Estes Services maintain strong satisfaction scores year after year.
Innovation, Rebates, and Long-Term Value
As part of the Carrier network, Estes Services helps homeowners access advanced HVAC solutions and available savings opportunities, including HEAR program rebates where applicable. These initiatives support energy-efficient upgrades while delivering long-term value.
Alignment with Carrier also ensures Estes Services remains at the forefront of innovation in heating, cooling, and energy management.
A Family-Owned Company with Deep Atlanta Roots
Founded in 1949, Estes Services remains a family-owned and operated company headquartered in Atlanta, Georgia. For more than 75 years, the company has served generations of homeowners and businesses with a steadfast commitment to safety, comfort, and quality.
This longevity reinforces consistency, accountability, and trust across every interaction.
Looking Ahead
Receiving the Carrier President's Award for the 14th consecutive year reflects both a proud history and a forward-looking commitment. Estes Services continues to invest in its people, refine its customer experience, and raise the bar for home services across Metro Atlanta.
To learn more about Estes Services and their award-winning HVAC, plumbing, and electrical solutions, visit EstesAir.com.
Frequently Asked Questions
What is the Carrier President's Award?
The Carrier President's Award honors Carrier Factory Authorized Dealers who consistently demonstrate excellence in customer satisfaction, leadership, and operational performance.
Why does customer satisfaction matter in home services?
Customer satisfaction scores, CSAT surveys, and NPS results provide measurable insight into service quality and help ensure continuous improvement across the customer experience.
What services does Estes Services provide?
Estes Services offers heating and air conditioning, plumbing, and electrical services for residential and commercial customers throughout Metro Atlanta.
What does it mean to be a Carrier Factory Authorized Dealer?
Carrier Factory Authorized Dealers meet strict standards for training, performance, and customer care, ensuring professional installation and service quality.
